SAFETY & Customer Care POLICY

At Clip Clip Hooray!, we prioritize the safety and satisfaction of our clients and staff. We are committed to delivering a safe, hygienic, and professional (yet fun!) environment where you can enjoy exceptional hair care services. This Safety and Customer Care Policy outlines our guidelines to ensure your well-being during your visit.​

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Health and Safety Standards

We adhere to strict health and safety guidelines to maintain a clean and safe environment for all. Our safety protocols include:

• Sanitation: All tools, equipment, and workstations are sanitized between each client using industry-approved disinfectants. High-touch areas in the salon are cleaned regularly throughout the day.

• Product Safety: We use high-quality, professional-grade hair care products that meet safety standards. All products are used according to manufacturer guidelines to prevent irritation or allergic reactions.

Customer Care Commitment

Your satisfaction is our top priority. We are committed to providing exceptional customer service throughout your entire experience, from booking to post-appointment care. Our customer care policies include:

• Personalized Consultations: We take the time to understand your individual hair care needs and goals. Our team will provide professional advice on the best styles, treatments, and products for you.

• Client Comfort: We ensure a comfortable and relaxing environment for every client. If you have any specific requests or requirements, please inform us, and we will do our best to accommodate you.

• Skilled Professionals: Our team of experienced and licensed hair stylists are continually trained to stay up-to-date with the latest trends, techniques, and safety procedures.

• Feedback and Satisfaction: We welcome your feedback and encourage you to share your experience with us. If for any reason you are not satisfied with your service, please let us know immediately, and we will do our best to address your concerns promptly.

Appointment and Cancellation Policy

We value your time and strive to provide seamless appointment scheduling. To ensure fairness and efficiency for all clients:

• Timely Arrivals: Please arrive on time for your scheduled appointment. If you are running late, please inform us as soon as possible.

• Cancellations: We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients on our waiting list.

• No-Shows: Failure to attend your appointment without notice may result in a cancellation fee or loss of booking privileges for future appointments.

Inclusivity and Accessibility

We believe that beauty services should be accessible to everyone, regardless of background or needs. Our salon is committed to:

• Inclusive Service: We provide services for all hair types and welcome clients of all genders, ages, and ethnicities.

• Accessibility: We strive to make our salon accessible to clients with disabilities. If you have any special requirements or need assistance, please inform us in advance, and we will do our best to accommodate you.

Child Safety

For the safety of your children and other clients, we request that children under the age of 12 be supervised at all times while in the salon. Children are required to be lifted into the salon chairs by an adult. Children are to be accompanied by an adult - parent/guardian or stylist - when in the styling chair. In the event the stylist needs to step away from the station, the presence of a parent/guardian or team member will be requested.

Allergies and Special Considerations

If you have any allergies, medical conditions, or special considerations that we should be aware of, please inform us before your appointment. We take precautions to avoid the use of products that could cause allergic reactions and will tailor services to your individual needs.

Confidentiality

We respect your privacy and ensure that all client consultations, records, and personal information are kept confidential. Your personal information will only be used in accordance with our Privacy Policy.

Emergency Procedures

In the event of an emergency, our staff is trained to follow safety procedures to ensure the well-being of all clients and personnel. Exits and safety equipment are clearly marked throughout the salon.

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At Clip Clip Hooray!, we are dedicated to providing a safe, enjoyable, and personalized experience for each client. If you have any questions or concerns about our Safety and Customer Care Policy, please contact us at support@clipcliphooray.com.

Privacy POLICY

At Clip Clip Hooray!, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a booking through our website. By using our website, you consent to the terms described in this Privacy Policy. 

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INFORMATION WE COLLECT

When you use our website, we may collect the following types of personal information:

• Personal Identification Information: This includes your name, email address, phone number, and other contact details.

• Booking Information: Details about your appointments, services selected, and preferences.

• Payment Information: Payment details such as credit card numbers, billing address, and other financial information (processed via secure third-party payment processors).

• Automatically Collected Information: When you visit our site, we may collect information about your device, IP address, browser type, and browsing behavior through cookies and similar technologies.

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HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

• To process bookings and appointments: We use your personal and contact information to schedule your appointments and send you reminders.

• Payment processing: Your payment information is used to process and confirm payments securely.

• Communication: We may send you appointment reminders, service updates, special offers, and customer service-related messages.

• Improvement of services: Your feedback and behavior on our website help us improve our services and user experience.

• Marketing: With your consent, we may send you marketing materials about promotions or new services.

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DATA SECURITY

We implement a variety of security measures to protect your personal information. This includes the use of secure socket layer (SSL) technology for data encryption, as well as strict access control to your information. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.

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COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our site.

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HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners under the following circumstances:

•  Service Providers: We may share your information with third-party service providers who assist us in operating the website, processing payments, or delivering marketing communications. These service providers are obligated to protect your information.

• Legal Obligations: If required by law, we may disclose your information to government authorities or other relevant parties.

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YOUR RIGHTS

You have the right to request corrections or updates to your information, or deletion of your personal information where applicable. You may opt out of marketing communications at any time by replying 'stop' or 'unsubscribe', or by contacting us directly for a manual information removal.

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CHANGES TO POLICIES

We reserve the right to modify these policies. at any time. Changes will be effective upon posting to the website, and your continued use of the site will constitute your acceptance of those changes.

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For any inquiries, please contact us at support@clipcliphooray.com. We value your feedback and will address all recommendations and concerns with the utmost importance and seriousness.

WAIVER OF LIABILITY

By booking an appointment and receiving services at Clip Clip Hooray!, you acknowledge and agree to the following waiver and release of liability:

Acknowledgement of Risk

I understand and acknowledge that there are inherent risks associated with receiving hair services, including but not limited to cuts, burns, allergic reactions, scalp irritation, hair damage, or other unintended outcomes. I further understand that despite following all health, safety, and industry best practices, accidents may still occur.

Voluntary Participation

I voluntarily elect to receive services at Clip Clip Hooray! and accept full responsibility for any risks, injuries, or damages that may occur during or as a result of the services provided.

Waiver and Release of Liability

I hereby release, waive, and discharge Clip Clip Hooray!, its owners, employees, agents, and contractors from any and all liability, claims, demands, actions, or causes of action arising from any injury, harm, or loss that may occur as a result of my participation in hair or beauty services, including any accidents or unforeseen events.

Medical Conditions and Allergies

I confirm that I have informed Clip Clip Hooray! of any known allergies, sensitivities, or medical conditions that could affect my service. I understand that failure to disclose this information may increase the risk of an adverse reaction, and I agree that Clip Clip Hooray! is not responsible for any reactions or injuries caused by undisclosed conditions.

Hair and Product Outcomes

I understand that results from hair treatments, including chemical services (e.g., coloring, perming, straightening), depend on various factors, including the condition of my hair. I accept that Clip Clip Hooray! cannot guarantee specific outcomes, and I waive any claims of dissatisfaction or damage, provided the service was carried out in accordance with professional standards.

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Indemnification

I agree to indemnify and hold harmless Clip Clip Hooray!, its owners, employees, agents, and contractors from any claims, damages, losses, or expenses, including legal fees, arising out of any action or cause of action as a result of my receipt of services at the salon.

Consent to Treatment

By booking an appointment and/or proceeding with any services at Clip Clip Hooray!, I confirm that I have read, understood, and voluntarily agree to the terms outlined in this waiver.